A LITTLE HELP
We’re here for you.
Questions, unexpected bumps, or an idea for Fold Fusion? Get in touch.
Reporting a problem
Tell us what happened and what you expected. Include your device model, iOS version, Fold Fusion version, and the steps that led to the issue. A screenshot or short recording can help.
Please leave passwords, payment details, and other sensitive information out of your message and screenshots.
GOOD TO KNOW
A few quick answers.
Does Fold Fusion need an internet connection?
Normal gameplay works offline. Characters and combinations are included in the app. Opening these help pages, sending email, and sharing through an online service may require a connection.
Where is my collection saved?
Discoveries and app preferences are saved on your device. There is no Fold Fusion account or developer-operated cloud sync. Your device’s backup and restore settings may affect whether saved data is restored.
How do I start over or delete my saved data?
Delete Fold Fusion using iOS’s Delete App option to remove its local collection and settings. Offloading the app keeps its documents and data. A later device-backup restore may restore saved progress; manage backups in your Apple device or iCloud settings.
Deleting the app does not delete cards you shared or saved elsewhere. Remove those in the destination app or service.
What if physical folding doesn’t trigger a fusion?
Physical folding requires compatible hardware and iOS support. You can also use the on-screen fold controls. Choose two characters, finish the buildup, then unfold or use the reveal control. If the sequence gets interrupted, return to the studio and try again.
If it continues, email us with your device model, iOS version, and the steps you tried.
Why is there no sound?
Check the app’s sound toggle, your device volume, and Silent Mode. You can keep playing with sound disabled.
How does sharing work?
Use the share action on a discovery to open Apple’s share sheet, then choose where to send or save the character card. Nothing is posted automatically. The app or service you choose controls its copy.
How do I report a TestFlight issue?
You can send feedback through TestFlight or email the support address above. Include the build number shown in TestFlight so we can identify the version you tested.
Who can help with an App Store charge or refund?
Apple handles App Store payments and refund requests. Visit Apple’s Report a Problem page for purchase help.